Frequently Asked Questions

GENERAL INFORMATION

• What is Jungle Memory?

  Jungle Memory is an online training program designed to dramatically improve working memory and grades. The program directly trains working memory to stimulate how children learn. The end result is improved classroom performance and higher grades.

• Who should use Jungle Memory?

  Everyone between 6 and 16 years old! All students, whether bright or with learning difficulties, improve after training.

• How long is a subscription to Jungle Memory?

  When you buy Jungle Memory, you will receive an 8-week subscription. Your 8-week subscription begins when your child plays the games for the first time.

• Does my child need to use Jungle Memory with a parent or a teacher?

  No, Jungle Memory is designed to be self-directed. Some schools opt to use Jungle Memory as a group in the computer lab.

• How often should my child play Jungle Memory?

  Working memory is your brain’s muscle. The more you play it, the stronger your working memory becomes. Clinical trials demonstrate optimal benefits when Jungle Memory is used 4x a week for 8 weeks.

• How do I know my child is improving?

  Clinical trials show that students who used Jungle Memory increased their grades in just 8 weeks. Jungle Memory provides customized feedback at the end of each training session: you can see how much your child has improved since starting and also compare their performance with peers. These reports can be printed out as well (see Understanding Graphs).

• I can’t play all the games.

  Here are some reasons why:
  1. The program has timed out. You will be logged out after a period of inactivity (usually 20 minutes). If this happens, close the browser and reopen it. If you need to take a break between games, you can close the page as the program will record all your details automatically after each game.
  2. Do not click the ‘Back’ button on your internet browser. After you finish playing a game, please click ‘Next’ to return to the home page. This is essential as it is where the scores and graph positions are calculated and recorded.
  3. Enable Javascript on your internet browser (see Technical Support).

• Can my son use my daughter's subscription?

  No, Jungle Memory adapts to both the age and the ability of the individual. It also provides personalized feedback on the basis of the user's age and ability. If more than one person uses the account, the training will not be able to adapt to the user's age or ability and the feedback will not be accurate.

• How much does Jungle Memory cost in a different currency?

  The price of Jungle Memory is listed in USD. You can find out the conversion between USD and your local currency using a number of online websites that update this information regularly. One example is: www.xe.com

• I have forgotten my password.

  Please follow these instructions:

  1. Go to the LOGIN box
  2. Click on 'Forgot Password?'
  3. Enter your email address in the box provided.

BUYING JUNGLE MEMORY

• How can I buy Jungle Memory?

  There are 3 steps to the sign up process. On www.junglememory.com, click on START NOW and follow these steps:

  1. Enter the Guardian details (name of parent or school, email address and timezone. Choose a username and password for yourself so you can monitor your child's progress).

  2. Enter your child's details (name and age, choose a different username and password for them to begin training)

  3. Enter the payment details using Paypal

  You are ready to begin!

• How long will it take to receive my Jungle Memory subscription?

  Jungle Memory is an online training program, so your child can begin immediately after you pay. You can log in to the program from any computer, anywhere.

• Will I receive a CD?

  No, Jungle Memory is an online training program, so your child can begin immediately after you pay.

• I signed up but did not complete payment. How can I complete this?

  In order to complete the subscription process, please follow these steps.

  1. Log in using your Guardian username and password that you created.
  2. Click on VIEW MY INVOICES (Option 3).
  3. Click on PAY and follow the instructions.

• I have set up my GUARDIAN account but have not added my child's details yet.

  In order to add your child to your GUARDIAN account, please follow these steps:

  1. Log in using your GUARDIAN username and password
  2. Click on 'Create a new child account' (Option 1).
  3. Follow the instructions.

• Do you have SCHOOL discounts?

  Yes we do. Please email us to find out more.

USING JUNGLE MEMORY

• I can’t login!

  You may have entered the wrong username and password. This information is case-sensitive so please check whether you have used caps. Also check to make sure there are no spaces between the letters and numbers.

• I forgot my password!

  To reset your password, click on FORGOT PASSWORD at the top right of the screen and follow the instructions.

• How does my child log on?

  Please follow these steps:

  1. Enter your child's username and password on the top right of the home page. This information is case-sensitive, so please make sure that you have the CAPS LOCK on, or add any spaces.

  2. Click on LOGIN to begin.

• How long will Jungle Memory take?

  It will take around 30 minutes a day to play all 3 games.

• My child tried to play Game 2 again today, but couldn’t. Why?

  Jungle Memory is designed to be played ONCE each day for maximum benefit.

• We are going on vacation, how can my daughter play Jungle Memory while we are away?

  JungleMemory allows you the option to temporarily suspend your account for a period of time, such as over a holiday period. You can then resume your subscription at your convenience. This will not affect your 8-week subscription.

  To suspend your child's account, please follow these instructions:

  1. On the top right of the home page, enter your (GUARDIAN) username and password.

  2. Click on VIEW CHILDREN.

  3. You can now suspend the account, this will not affect the 8-week period.

• What does the GUARDIAN account let me do?

  The Guardian account gives you the following privileges:

  LOG: See how many times a week your child/student has used the program.

  STATS: View and print out the student's performance.

  SUSPEND: Temporarily suspend a subscription during vacation. This will not affect your 8-week subscription.

  TIME REMAINING: View how many weeks you have left in your subscription.

  PRINT STATS: Print a daily log of your child/student’s performance.

• How can I SUSPEND my account during my child's vacation?

  Jungle Memory allows you the option to temporarily suspend your account for a period of time, such as over a vacation period. You can then resume your subscription at your convenience. This will not affect your 8-week subscription. Follow these steps:

  1. Log in as a Guardian
  2. Click on 'View Children'.
  3. Find their name and click on ‘Suspend’.
  4. You can Reactivate the account by following the same steps.

• When I log in, I see the Guardian page; how can my child begin training?

  Jungle Memory allows you to create two types of accounts: GUARDIAN account and a CHILD account. To begin training, please log in using the username and password created for the CHILD account.

• Help, the monkeys that I have collected have 'disappeared'!

  Jungle Memory adapts to both the age and the ability of the user. If you are struggling on a game, the program moves to an easier level. As a result, some of the monkeys that you have collected will no longer be visible.

• What does the LOG with the monkeys show?

  The LOG shows how many times Jungle Memory is played from Monday to Sunday. Each monkey represents 1 day that all 3 games are played.

• What do I do in Game 1?

  Game 1 (Quicksand) trains your verbal working memory and word recognition skills. It also develops your processing speed. It is important to click only ONCE on the squares. If you click twice, the program records this as an error. Some people find it helpful to use an external mouse.

  There is a time element in Game 1 (Quicksand). There is a timer at the bottom right of the screen. It is the only game that is timed and you will need to click on all the correct squares within the time limit.

• What do I do in Game 2?

  Game 2 (Code Breaker) trains your visual-spatial working memory. It is important to click only ONCE on the
  dots. If you click twice, the program records this as an error. Some people find it helpful to use an external mouse.

• What do I do in Game 3?

  Game 3 (River Crossing) trains your working memory and math skills. Please do the following:

  1. Solve the math problems

  2. In the empty box, enter the correct answers for the problems in the CORRECT ORDER.

  Here is an example:

  2 + 3 = 5

  4 + 4 = 8

  Empty boxes: 5, 8

• I have signed up for an account, how can my child begin training?

  In order to begin training, your child needs to log in using the username and password you created for them in the LOGIN tab at the top right of the page.

  Please do not go to the 'START NOW' section if you have completed the sign up process.

• How do I change my Child's password?

  To change your child's password, please follow these steps.

  1. Login using your Guardian details
  2. Click 'View Children' (Option 2)
  3. Click on 'Child's name' and type in the new password. Click 'Update' to save your information.

TECHNICAL SUPPORT

• What are the computer requirements for using Jungle Memory?

  REQUIREMENTS:
  *Browser - Internet Explorer 6 (or above); Firefox (2 or above); Opera (9); Safari (3)
  *Adobe Flash Player version 8.
  *Javascript enabled browser (most are enabled by default)

UNDERSTANDING THE GRAPHS

• What do the STATS show?

  Graph 1 shows how much your child has improved since they started playing JungleMemory. It compares their improvement from Day 1 to the Current Day.

  Graph 2 shows you where your child stands in a line of 100 children of the same age, for each game. The higher the number, the better they are. Graph 2 is based on thousands of children of the same age as your child and the average levels for their age. According to such normative data, percentiles scores between 15 to 85 are in the normal range, while percentiles scores higher then 85 are above average.

• Why are there only 2 lines in Graph 1?

  Graph 1 shows how much your child has improved since they started playing JungleMemory. It may be that your child is performing at the same level in two of the games such as Quicksand and Code Breaker. This means that the red line is laying on top of the green line. If you scroll your mouse over the green line, you will notice 2 numbers which represent both games.

• My son got all the answers for Quicksand and Code Breaker correct but only got a score of 1 in Graph 1, why?

  Graph 1 shows how much your child has improved since they started playing JungleMemory. It compares their improvement from Day 1 to the Current Day.

  If they have only played for 1 day, they will have a score of 1. As they continue to train, this number will increase as they play harder levels.

• Why does my daughter have a score of 1 in Graph 1 after playing for three days?

  Jungle Memory adapts to the age and the ability of the individual. In order to move on to a harder level and for the score to go up in Graph 1, you need to get 8 out of 10 bananas to move on.

• What does a score of 50 mean in Graph 2?

  Graph 2 shows you where your child stands in a line of 100 children of the same age, for each game. The higher the number, the better they are. A score of 50 represents average working memory performance for their age group.

• My subscription has ended but I would like to a copy of my son's performance.

  You can now log in to view your child’s final results. Please follow these steps:

  1. Log in as a Guardian
  2. Click on 'View Children' to see their details

• I only see stats for 2 games in Graph 1 and 2, what happened to the 3rd game?

  The Stats for the third game may not show up yet because your child is currently at Level 1 in this game. Once they move up to the next level, these stats will be shown on Graph 1 and 2.